Acceptable Use Policy (AUP)

The Acceptable Use Policy is in place to prevent unauthorized and excessive use, which may have a detrimental effect on performance of the Amnet network for other users. Breach of this policy may be deemed misuse of the Services under clause 4.2 of our Customer Relationship Agreement.

Excessive Use

  • Under the Acceptable Use Policy we consider Excessive Use to apply to services or features of a service Amnet does not restrict, throttle or shape.
  • Excessive Use is classified as continuous use of a specific service or feature of a service unreasonably above that of other customers usage or in excess of reasonable use.
  • In the case of Amnet VoIP, Excessive Use would apply to FREE Amnet to Amnet VoIP calls. Call volumes and/or talk-times per month in excess of four times the usage compared to the average monthly VoIP usage of customers on same Amnet VoIP plan will be considered excessive.

Unacceptable Use

You must use the Internet Services in a responsible manner, taking into account the effects the use of the Services may have on other customers and the Amnet network. Some of our plans are designed for personal use and as such it is deemed unacceptable to use Amnet services for commercial purposes.

Non personal use includes:

  • Re-supplying Amnet services;
  • Anything that involves the use of automated downloading programs, such as uTorrent Azureus, BitTorrent, Transmission, etc for the purpose of downloading illegal content or distribution of copyrighted content; unless legally permitted to do so.
  • Any use that does not comply with all laws and all directions by a Regulatory Authority;
  • Spamming activities, which include the following:
  • To post 10 or more messages similar in content to Usenet or other news groups, forums, email mailing list or other similar groups or lists;
  • To post to any Usenet or other newsgroup, forum, email mailing list or other similar group or list articles which are off-topic according to the charter or other owner published frequently asked questions or description of the group or list;
  • To send unsolicited emailings to more than 25 email users, if such unsolicited emailings could reasonably be expected to provoke complaints;
  • To engage any of the foregoing activities by using the service of an Other Supplier, but channeling such activities through an Amnet account, remailing or otherwise through an internet Service or using a Service as a mail drop for responses or otherwise using the Services or an Other Supplier for the purpose of facilitating the foregoing activities if such use of an Other Supplier service could reasonably be expected to adversely effect Amnet's internet Service.

This also includes any use, or attempt to use, the Service:

  • To commit an offence or to infringe another person's rights;
  • In any way which damages or interferes (or threatens to damage or interfere) with the operation of a Service or with the efficiency of our Network or a Supplier's Network (including because you have inadequate capacity);
  • In any way which makes it unsafe or which may damage any property or injure or kill any person;
  • In an excessive or unusual way;
  • To transmit, publish or communicate any material which is defamatory, offensive, indecent, abusive, menacing, threatening, harassing or unsolicited, or;
  • For illegal purpose or practices;
  • Otherwise misuse the Service, or allow anybody else to do so.


Acceptable Use Policy means the Acceptable Use Policy referred to within this page

Internet Access means connection to the global networks known as the "internet" using software protocols supported by the ISP to connect Your Equipment to the ISP's network. This includes access to email and the world wide web, but not necessarily other services.

ISP means the internet service provider.

Service means the service requested by you in your Application and described in the relevant Service Description and Pricing Schedule, and any related goods (including equipment) and ancillary services provided to you by us in connection with that service.

Supplier means any supplier of goods or services (including interconnection services) which may be used directly or indirectly by us to supply the Service.

Usenet is a reference to a news group or other groups providing public messages on a variety of topics whether through dedicated websites or whosoever on the internet.