If you have mobile broadband or an alternate Internet connection, please visit our Network Status page for information on current or planned outages. If we are experiencing a significant Outage, we will post updates via our Twitter feed @amnetbroadband.

In most cases, we connect new services within 5-10 working days of an order being confirmed in our system.

Once we have confirmed an order for a new broadband service the following will occur:

1. You'll receive a SMS and Email to confirm the order
2. An SMS and email will be sent to advise of the estimated day of connection once it is available.
3. On the day of connection, please leave your modem switched on and connected to your phone line. You won’t need to be home for a normal broadband service.
4. For a Naked Broadband service, you will need to be home on the scheduled date to provide the attending technician with access to internal cabling.

Upon completion of a new service connection, you will receive an email confirming the settings for your service.

These settings are required for your modem so you can access your Amnet Broadband service. If you are experiencing issues or can't configure your modem, please contact the Amnet Support Team on 1300 882 232..

If your connection drops out suddenly, the following may help to rectify the issue.

1. Switch your modem off for at least 10 seconds and then turn it back on.
2. Restart your computer
3. Check your in-line filter (filter on the phone line) is connected correctly
4. Check your phone line - if there's crackling or noise, try and isolate the source.

If none of the above resolves your issue, please contact the Amnet Support Team on 1300 882 232.

Your broadband speed can be influenced by many factors. To confirm the speed of your connection, try the following;

1. Switch your modem off for at least 10 seconds and then switch it back on. 
2. If you are using wi-fi, check to see no other wireless devices are using the connection at the same time.
3. Visit speedtest.amnet.net.au and complete the test as a guide

If none of the above rectifies the issue, please contact the Amnet Support Team on 1300 882 232.

There are two ways to request a relocation. Just visit My Account. Once logged in, select Relocate Services, complete all the required fields and then click Submit.

Alternately, please complete this form and submit it to the fax or email address listed on the form.

Once we receive the form, we will contact you to confirm the details and provide you with a date and time for the relocation.

• 25+ months since last installation = No Relocation Fee
• 7-24 months since last installation = $99 Relocation Fee
• 0-6 months since last installation = $149 Relocation Fee

A relocation can take up to 10 days to complete once confirmed. 

You can manage and change you billing details by visiting My Account. Alternatively, contact the Amnet Support Team on 1300 882 232 and we’ll update your details over the phone.

If your VoIP Service isn’t working, give the following troubleshooting tips a go.

1. Restart your modem and ATA Device by switching them off at the wall
2. Check all cables are connected and have not been dislodged
3. Confirm your Internet is working by opening a new web page in your Internet browser
4. Try and dial a known phone number to see if the call connects

If your VoIP service still isn't working, please contact the Amnet Support Team on 1300 882 232.

We strongly recommend that any wi-fi connection be configured with password security to minimise the change of malicious attack on your home computer network.

If you're not able to configure your modem, please contact the Amnet Support Team on 1300 882 232 and we'll walk you through the process.