FAQs

About iPrimus

iPrimus is part of the Vocus group and has been loved by Australians for over 20 years. iPrimus is focused on providing customers with the most flexible internet they can get, delivering fast and affordable broadband, home and mobile plans.

About the Vocus Group

Amnet and iPrimus are both part of the Vocus group. The team at Vocus work hard to give you the most secure, reliable and high-performance network solutions you’ve ever experienced.

Existing Customers

If you’re an existing Amnet customer you’ll be receiving a call or email from our team shortly to let you know about the switch to iPrimus. Most existing Amnet customers can be switched to a similar plan and in some cases our Amnet customers can be switched to a greater value plan!

Support

Need info on what settings you need for your modem? Want to access your email on your smartphone? You’ve come to the right place! We’ve placed our most frequent service requests on this page.

If you can’t find the information you need here, just contact our Support team and we would be pleased to help.

 

Amnet Forms

Change of Ownership

Click here to download this form

Is there a network outage?

Check The Network Status Page

Amnet Support

Support FAQs

  • Is there a network outage?

  • When will my new service be connected?

  • I can't send/receive email

  • What are the basic modem configuration settings?

  • My connection drops out intermittently

  • My internet is slow

  • How do I relocate my broadband connection?

  • I’m not sure how much data I use. Which plan should I choose?

  • How do I update billing details?

  • VoIP doesn't work

  • What happens when I exceed my monthly quota?

  • How do I secure my home wi-fi?

  • Does Amnet comply with the consumer safeguards outlined in the Telecommunications Consumer Protection Code?

  • Where can I find information on Amnet’s Financial Hardship Policy?

  • How can I add an authorised representative to my Amnet account?

  • Setting up your Amnet email on your SmartPhone - For Android Users

  • Setting up your Amnet email on your SmartPhone - For Apple iPhone Users

  • Smart Talk

  • Does Amnet block any ADSL ports by default?